Organization

Have you ever wondered why your organization never seems to be working wholly to the same goals?

Why there seems to be an undercurrent of conflict although nothing ever gets aired in a constructive way?

Why in spite of your best interests, there is a sense that the organization, or areas of the organization, are driving in different directions?

Senga Consulting can help you identify mis-alignments within your organization from your overall strategic objectives, inhibiting your organization from reaching its potential. 

We help you to measure the extent of misalignment and identify strategies to bring the organization back into alignment, balance and optimal growth. 

Our approach touches all levels and departments, from board and executives to department heads and team members. 

The objective is to identify strategies for facilitating agreement on the prioritization of the strategic objectives so that "all energy is behind one arrow".

Our methodology combines several approaches, including quantitative and qualitative research methods, facilitated group discussion and coaching support you in building a solid foundation.

Process to build consensus throughout the organization

Consensus is achieved using a seven-stage process:

  1. Stage 1: Initial approval
  2. Stage 2: Quantitative fieldwork and analysis
  3. Stage 3: Consensus Workshop
  4. Stage 4: One-on-one, interviews with key stakeholders
  5. Stage 5: Executive Consensus Workshop
  6. Stage 6: Presentation of key recommendations
  7. Stage 7: Implementation program

Importance of building consensus throughout the organization

Executive consensus is the starting point for identifying and selecting initiatives, and is formed when your organization’s strategic business objectives (SBOs) have been identified. 

The prioritization of the strategic objectives enable focused action throughout the organization.

The objective is to achieve agreement upon the prioritization of key strategic objectives, by taking into consideration each parties’ interests, needs, agendas and reaching a collaborative action plan.

The issue many executive suites have is that individuals within the group have different priorities according to their function.

For example, an organization has the following SBOs:

  • increase market share in existing markets;
  • expand into new markets and segments;
  • improve product quality;
  • standardize and streamline cross-functional processes;
  • reduce expense base;
  • improve customer satisfaction score; improve employee satisfaction.

An executive in Human Resources may prioritize ‘improving employee satisfaction’, and judge ‘reducing the expense base’ as having a relatively low priority.  A Chief Operating Officer may rate reducing business expense as the most important priority.  This presents potential discord within the organization, limiting the potential for accurate allocation of resources. Initiatives fail to be maximized since their strategic impact cannot accurately be assessed. 

Once an initiative’s strategic impact has been identified there are tools that can be used to compare the parameters defined above against this strategic impact.  Parameters may include: risk; complexity; cost; business value; resource utilization; EPS or EBITDA shareholder value return. 

Without executive consensus, the rest of the organization cannot make an informed decision on which are the most important projects.

The inability to accurately evaluate the strategic impact of initiatives will be felt throughout the organization and highlighted on the bottom line.

Benefits of Effective Consensus-building & Organizational Realignment

  • Transform dysfunctional groups into effective resources
  • Ensure understanding and ownership by the whole group
  • Create the environment where people feel heard and valued, able and willing to contribute
  • Reduce organizational conflict
  • Reduce the time spent in group sessions and meetings
  • Reach decisions quicker, more effectively with buy-in
  • Offer a framework to enable effective organizational alignment
  • Offer an assessment baseline for effective strategic execution

 

Consensus building guarantees that all parties’ interests will be heard and protected.

Participants make final decisions themselves.

Each party has a chance to make sure their interests are represented in the agreement and sign off on the agreement.

Stakeholders own the outcome of the consensus-building processes.

Aspirations achieved

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